1. Introduction

ActiveTrader Group Co Id respects the privacy of every visitor, client, prospective client, and user who accesses our website, communicates with our support team, requests product information, purchases digital trading products, requests license activation, or uses our related services.

By accessing this website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

We may collect information that you voluntarily provide when contacting us, purchasing products, requesting support, requesting a trial version, submitting payment confirmation, requesting investor access, or using our client services.

• Name or business name
• Email address
• WhatsApp or Telegram contact number
• Trading account number for license activation
• Broker name and server information
• MetaTrader platform type, including MT4 or MT5
• Payment confirmation details
• Product purchase information
• Support conversation details required to assist your request

3. How We Use Your Information

The information collected is used only for legitimate business and service purposes related to ActiveTrader products and services.

• To process product orders and license activation
• To provide customer support and installation guidance
• To verify trading account details for EA license registration
• To provide MT5 trial access where applicable
• To respond to inquiries through email, WhatsApp, Telegram, or other official support channels
• To provide access guidance for investor access, copy trading, VPS, broker recommendations, or product documentation
• To improve website content, product information, and client support experience
• To maintain records for administrative, security, legal, and compliance purposes

4. Trading Account and License Information

Some ActiveTrader products may require a trading account number, broker server name, and platform information for license activation. This information is used only to register, validate, activate, or manage the license associated with the purchased product.

We do not request your trading account master password. If investor access or read-only information is required for review purposes, it must be provided voluntarily and should only use read-only credentials.

5. Investor Access Information

Investor access or read-only trading account information may be used to provide transparency, trading performance review, or account monitoring references. Investor access is read-only and does not allow trading, deposit, withdrawal, or account modification.

ActiveTrader Group Co Id does not publicly display sensitive investor password details unless specifically authorized or required for a controlled client access process.

6. Copy Trading Information

If you request copy trading information or access through supported third-party platforms, we may process basic contact information and service-related details to guide you to the correct provider, product, or strategy page.

Copy trading services may involve third-party platforms such as SignalStart, ZuluTrade, and WeCopyTrade. Each third-party platform may apply its own privacy policy, terms of service, fees, execution rules, and account requirements.

7. Payment Information

We may collect payment confirmation details such as transaction proof, payment date, payment amount, and related order information. This information is used to verify purchases and activate digital products or license services.

We do not store sensitive banking passwords, credit card PINs, or private financial login credentials.

8. Website Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor behavior, enhance security, and improve user experience.

You may disable cookies from your browser settings, but some website features may not function properly without cookies.

9. Third-Party Services and External Links

Our website may contain links to third-party websites, including but not limited to broker websites, VPS providers, copy trading platforms, MetaTrader resources, performance monitoring platforms, payment services, or other external resources.

ActiveTrader Group Co Id is not responsible for the privacy practices, policies, data handling, security, content, terms, or actions of third-party websites and services. Users are encouraged to review each third-party privacy policy before using their services.

10. Data Protection and Security

We take reasonable administrative and technical measures to help protect user information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system, email communication, website, server, or digital transmission method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their own accounts, passwords, devices, trading platforms, broker credentials, and communication channels.

11. Data Retention

We may retain user information as long as necessary to provide services, manage license records, support product usage, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.

Information that is no longer required may be deleted, archived, or anonymized according to operational and legal needs.

12. Sharing of Information

ActiveTrader Group Co Id does not sell user personal information to third parties. Information may only be shared when necessary for service delivery, legal compliance, fraud prevention, payment verification, technical support, or when required by applicable law.

We may share limited information with service providers or partners only when needed to process support, licensing, order handling, or related business operations.

13. User Responsibilities

Users are responsible for providing accurate information when requesting support, purchasing products, activating licenses, or using any ActiveTrader services.

• Do not share master trading account passwords with unauthorized parties
• Use only read-only credentials when investor access is required
• Keep broker, VPS, MetaTrader, email, WhatsApp, and Telegram accounts secure
• Review all third-party terms before using broker, VPS, copy trading, or payment services
• Notify us if you believe your information has been submitted incorrectly or compromised

14. Children’s Privacy

ActiveTrader Group Co Id products and services are not intended for children or individuals who are not legally permitted to participate in trading-related activities. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

ActiveTrader Group Co Id may update this Privacy Policy from time to time to reflect changes in business operations, website features, legal requirements, third-party services, or product structure.

Any updated version will be published on this page. Continued use of our website or services after changes are published means that you accept the updated Privacy Policy.

16. Contact Information

If you have any questions about this Privacy Policy, data handling, license-related information, product support, or client services, please contact us through the official support channel below.